If you are not happy with the service you receive or have received, we would like
to resolve any outstanding problems.
We are a small local business, not having multiple departments or different offices,
but we still aim to treat you properly.
Please return to us to see what talking through the problem can achieve, or if you
prefer email us at email@example.com.
Generally the same person you dealt with will attempt to reach agreement and understanding
with you about re-repair, un-repair, refund, etc. We will acknowledge same or next
day and come up with a resolution or explanation within 7 days.
If the matter might involve a refund then please have your payment receipt available.
We are not being difficult about this, but if we were to give a refund we must make
sure it is by the same method as you paid by. Card receipts or statements are also
acceptable. Although we have generally standard pricing at given times, sometimes
things do vary for regular customers, discounts for repeat/multiple business, one-off
special orders, etc, so it’s important to confirm the amount you paid.
If within 7 days you are still not happy with resolution or progress towards resolution,
please make sure that you notify our Managing Director of your complaint. You can
do this by sending a letter or email to us, addressed to the Managing Director, explaining
the basis of your complaint. Again you can expect acknowledgement within 2 working
days and resolution or resolution plan within a further 7 days.
Where it hasn’t been possible to reach an acceptable resolution we do understand
if you want to take things further.
The small claims mediation service is a free service provided by the civil courts
for people involved in a small claims dispute.
You can contact them on: Telephone: 01604 795511 or Email: firstname.lastname@example.org